Returns & Exchanges
At TRUFF, we stand behind the quality of our luxury pantry staples and offer a 30-day satisfaction guarantee on all orders. If your purchase doesn't meet your expectations, we are committed to making it right through a seamless return or exchange process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the product is unopened and in its original condition to qualify for a full refund.
Attach Shipping Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing